How we work

Our firm's emphasis on service and satisfaction is stressed in our customer relationships. Beginning with the very first call, and throughout the project all the way to completion, attention to detail and imaginative design are key ingredients to every job.  Even before construction begins, we coordinate all the components and workers to ensure the highest level of quality is achieved within the shortest time possible. Repeat business and a satisfied customer referral base continue to assure our family business of a strong future in this industry.  We are fully insured and all our work is guaranteed.   

Our values have guided our work over 75 years.

Integrity - We will never compromise a project to take the easy way out. 

Honesty is the most important ingredient we can include in every relationship. 

Respect - We always treat your home with dignity and care. 

Value - Products and service meant to last, selected and installed by knowledgeable professionals. 

Passion - We love what we do and are excited by the creative process. 

Teamwork - A coordinated effort for all participants from day one to the final piece of trim. 

Trust - Peace of mind that your project is not complete until you say it is.

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The quality of the installation and the timeline to completion are crucial factors in the success of every project.  Our installation staff consists of a crew of carpenters/installers who are employed directly by us.  All of our employees have long records of experience in residential remodeling (both for single family residences and high rise buildings) and training in the methods of installation we prefer.  Other trades are delegated to subcontractors, all of whom have many years of experience working with us and are familiar with the standards of performance we require.  All of these craftsmen are slotted into a schedule organized and watched over daily.  A quality job requires quality materials, and we will never let a project be compromised by inferior materials.  Last, but not least, our crews will do a good job of clean-up at your home each and every day.

Planning your remodeling project may begin with a visit to our showroom or by viewing our website, but it really starts off with an appointment with one of our designers at your home.  At this meeting we will gather data about your objectives for the project and about the physical aspects of the jobsite.  This information will then be compiled in order to formulate a tentative budget for your specific project. When a client is satisfied with the budget, a design retainer will be established and the process begins.  During the design phase alternate plans and products will be considered.  Assistance from the design staff is always available to help with the selection of the various products and materials involved. When a final plan and specifications has emerged, it will be accompanied by a contract price.  At the time the contract is approved, the design retainer is credited back to you  as payment toward the project specified.